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Shipping & Returns

Shipping

UK Standard Delivery - 3 to 5 Working Days: £2.95

UK Next day Delivery: £4.95

USA - £25

Europe - £23

Rest of the World - £28

 

Next Day Delivery
ORDER DAY
ORDER TIME
DELIVERY DAY
MON - THUR
BEFORE 1PM
NEXT DAY
FRI
BEFORE 1PM
MONDAY
FRI (AFTER 6PM) - SUN
ANYTIME
TUESDAY

 

One hour delivery window:

We provide you with a one hour delivery window so you do not have to wait in all day for you parcel.

  • You will be given one hour delivery window
  • You will be notified of this by text or email
  • If not convenient them you can use text or email to change delivery date

 

PND (UK) LTD will use reasonable endeavours to deliver each of the Customer's orders for the Products within the time advised by PND (UK) LTD when PND (UK) LTD accepts an order or if no time is advised within a reasonable time. If PND (UK) LTD is unable to fulfil any delivery on or by the specified date, PND (UK) LTD will not be deemed to be in breach of Contract. Any delay in delivery will not entitle the Customer to cancel the order or to receive a refund of any monies paid unless and until the Customer has given 21 days' written notice to PND (UK) LTD requiring the delivery to be made and PND (UK) LTD has not completed delivery within that period. The Customer shall have no other remedy in respect of late delivery.

PND (UK) LTD shall not be liable for any direct, indirect or consequential loss caused by any delays in delivery (including if such delay was caused by PND (UK) LTD's negligence or default) and shall not reimburse any expenses or other claims made by the Customer.

Unless otherwise agreed at PND (UK) LTD's sole discretion, all Products ordered by the Customer shall be delivered to the address where the payment card or credit account holder is registered. In the event that the carrier is unable to deliver to the Customer through no fault of either PND (UK) LTD or the carrier and, either an additional delivery journey is required, or the Products have to be returned to stock, then additional carriage charges and/or handling fees shall be charged to the Customer. (This clause excludes carriage charges for the replacement of defective goods).

PND (UK) LTD reserves the right to defer the date of delivery or cancel the Contract or reduce the volume of the Products ordered by the Customer (without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of PND (UK) LTD including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lockouts, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials provided that, if the event in question continues for a continuous period in excess of 180 days, the Customer shall be entitled to give notice in writing to PND (UK) LTD to terminate the Contract.

Returns

If the Customer establishes to PND (UK) LTD's reasonable satisfaction that there is a defect in the Products or there is some other failure by PND (UK) LTD in relation to the conformity of the Products with the Contract, then PND (UK) LTD shall, at its option and at its sole discretion and within a reasonable time:
1. refund the Customer or replace such Products with products which are in all respects in accordance with the order; or
2. issue a credit note to the Customer in respect of the whole or part of the price of such Products (and reasonable costs incurred by the Customer returning such Products) as appropriate having taken back such Products. The liability of PND (UK) LTD under this Condition shall in no event exceed the purchase price of such Products and the reasonable postage /delivery costs incurred by the Customer returning the defective Products; and performance of any one of the above options shall constitute an entire discharge of PND (UK) LTD's liability.

This Condition shall not apply unless the Customer:
1. notifies PND (UK) LTD of the alleged defect within 30 days of receipt of the Product/s; and
2. affords PND (UK) LTD a reasonable opportunity to inspect the relevant Products.

If PND (UK) LTD elects to replace the Products pursuant to this Condition, it shall deliver the replacement Products to the Customer at its own expense at the address to which the defective Products were delivered. Such delivery will be made only after the Customer has returned the defective Products to PND (UK) LTD. The legal title to the defective Products which are being replaced shall (if it has vested in the Customer) re-vest in PND (UK) LTD and the Customer shall make any arrangements as may be necessary to deliver up to PND (UK) LTD the defective Products which are being replaced by PND (UK) LTD.

PND (UK) LTD shall be under no liability under the warranty in this Condition:
1. in respect of any defect arising from wilful damage, negligence, abnormal storage conditions, failure to follow PND (UK) LTD's or the manufacturers instructions whichever is appropriate (whether oral or in writing); or
2. if the total price for the Products has not been paid by the due date for payment; or
3. in respect of any type of defect or damage specifically excluded by PND (UK) LTD by notice in writing; or
4. if the Customer makes any further use of the Products after giving notice in accordance with this Condition; or
5. if the Products are not returned with the original relevant delivery documentation and in their original packaging.

Bespoke Products cannot be returned unless defective as above.

For returns of standard Products other than those that are defective, PND (UK) LTD shall also replace these provided that:
1. they are returned in their original condition, with the original labels, packaging and delivery documentation at the Customer's expense;
2. they have not been used and are in a re-saleable condition; and
3. the Customer returns the Product/s to PND (UK) LTD within seven (7) days from the date of delivery of such Product/s. PND (UK) LTD shall make a charge of 15% of the value of the Products as a contribution to the cost of handling and re-stocking and shall charge for any delivery of replacement products at the prevailing delivery charge rates.

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